Refund Policy

Refund & Returns Policy

Last updated: October 2026

Not happy? We fix it in 24 hours.

Email us and we handle everything — refund, replacement or exchange. No forms, no waiting, no hassle.

EMAIL US NOW →

30-day satisfaction guarantee

If you're not happy with your purchase for any reason, you have 30 days from the date you received it to get a full refund. That's 30 days from delivery, not from when you ordered — shipping time doesn't count.

How it works — 3 steps, all on us

1
Email us Send your order number to sofiascarponi007@gmail.com — one line is enough.
2
We respond within 24 hours Usually much faster. We'll confirm your refund, replacement or exchange right away.
3
Money back in 3–5 business days Refund goes straight to your original payment method. No forms, no return labels to print, no waiting.

Damaged, defective or wrong item?

Don't worry about it — just email us a photo and your order number. We'll refund or replace it immediately. No return needed. You don't have to ship anything back. We handle it, start to finish.

Order never arrived?

If your order hasn't been delivered within 30 business days of purchase, email us and we'll either reship it or refund you in full — your choice. All you need is your order number.

Changed your mind?

That's fine. Email us within 30 days of receiving the item. If it's unused and in its original packaging, we'll issue a full refund. Return shipping is at your cost — but the refund is processed the same day we confirm.

Exchanges

Want a different size or colour? Email us and we'll arrange it. If the replacement is in stock, we ship it as soon as we confirm.

Sale items

Items purchased on sale are final sale and cannot be returned unless they arrive damaged or defective — in that case, we replace or refund as normal.

Any issue? Just email us.

We're real people and we respond fast. Whatever the problem is, we'll fix it.

sofiascarponi007@gmail.com